PLACING AN ORDER
I live in the neighborhood, is it possible to pick up my order instead of having it shipped?
Absolutely! If you want to pick-up an order at one of our locations instead of shipping it, please contact our catering team at firstname.lastname@example.org
How can I pay for my order?
When you order your cookies from our website, it will walk you through the payment instructions. Online payments are done by credit or debit card.
Will I receive an order confirmation and tracking information?
Once you have placed your order, you will receive an order confirmation. Once we have shipped your order, you will automatically receive a tracking number to keep track of your cookies.
Can I pick the date of my order’s delivery?
Yes, in the first step of your order you can choose which delivery date you prefer. Please note that we only ship on Mondays, Tuesdays, and Wednesdays.
What does maman do with the information I enter on my order?
Maman will only use your information for shipping your order. If you’d like to sign up for our email newsletter, you can do so on our website or indicate your interest on your order form.
Can I cancel an order?
It is possible to cancel an order within 24 hours. If you want to cancel your order, please send an email to email@example.com as soon as possible.
What days do you ship orders?
We currently ship our cookies on Mondays, Tuesdays, and Wednesdays. Orders placed after 12pm on Wednesday will be shipped the following Monday.
What carrier do you use for shipping, and when can I expect to receive my order?
We ship our cookies through FedEx using 2 day or overnight shipping, to make sure they arrive fresh at your doorstep. Once your order has been shipped, you will receive a tracking number so you can see exactly when you can expect your order.
When can I expect my order to arrive?
All orders take up to 72 business day hours to process. If no date is specified on your order sheet, shipment will be done within 1 week of order. Shipping is done on Mondays, Tuesdays & Wednesdays from our bakery in NYC. Please contact firstname.lastname@example.org for special shipping requests regarding your order.
What are your shipping charges?
Shipping prices vary on the shipping destination and time of the year. To see your shipping price, make a test order and see what price it displays.
Do you ship worldwide?
Someday! We are currently spreading the cookie love across the continental U.S., but hope to be able to expand to other countries in the near future. If you are in the Toronto area and want to place an order for cookies, please contact email@example.com for more information.
THE SWEET STUFF
How are the cookies packaged?
Our cookies are packaged & sealed individually, and come ready for gifting in our custom maman blue & white gift boxes. You can even include a personal note to the recipient!
Where can I find the full list of ingredients?
The nutty chocolate chip cookies have the following ingredients: flour, eggs, almonds, macadamia nuts, walnuts, brown sugar, sugar, sea salt, dark chocolate.
Are there nuts in your cookies?
Yes, our nutty chocolate chip cookies do contain nuts. All other cookies are made using the same machinery and in the same kitchen, so they may contain traces of nuts
How long will my cookies last?
We recommend eating cookies upon delivery, but when cookies are sealed in an air-tight container you can eat them up to three days after delivery.
How fresh are my cookies?
Our cookies are freshly baked right before we ship them out.
How should I store my cookies once they are delivered?
Keep the cookies in an air tight container or wrapped tightly in plastic at room temperature. Do not refrigerate.
Where did you learn to make cookies THIS good?
Our maman’s taught us well!
Questions or concerns?
Please contact firstname.lastname@example.org and we will be glad assist you.
Is it possible to return the cookies?
Unfortunately we can’t accept returned cookie orders. If you are not satisfied with your order, please send an email to: email@example.com
Where is Maman located?
We have four locations in New York City in Soho, Tribeca, Greenpoint and the Meatpacking district, and we also have locations in Toronto & Paris.